Can you migrate from SiteGround Site Tools to cPanel?
Yes, but be aware that SiteGround dropped cPanel in 2020 in favor of their proprietary Site Tools panel, so this is not a cPanel-to-cPanel transfer. Our migration team performs a best-effort manual move: we export files and databases from Site Tools (either directly with your login or from a Site Tools backup you provide) and import them into your new cPanel account. Most SiteGround migrations complete within 24 to 48 hours.
Will I lose my SiteGround email during the migration?
No, but email is the most manual part of any SiteGround move. Because Site Tools is not cPanel, there is no one-click mailbox export. Our team recreates each of your email addresses on the new cPanel server, sets the same passwords, then runs a manual IMAP sync to copy stored messages from SiteGround to Ultra. Plan for some extra time on the email part of the move. We will guide you through reconfiguring your mail clients once the new mailboxes are ready.
How long does the SiteGround migration take?
Most SiteGround migrations complete within 24 to 48 hours of submitting your account details. Files and databases usually move on the first business day. Email IMAP sync runs in the background and can take longer for mailboxes with years of stored messages. Larger sites or complex configurations (heavy databases, custom server settings, many email accounts) can take longer, and the migration team will give you a timeline when the work begins.
Will my website experience downtime during the migration?
No. Ultra Web Hosting performs the migration to a separate environment first, gives you a temporary URL to test, and only switches DNS when you confirm everything moved correctly. Your SiteGround site keeps serving traffic the entire time. Once DNS propagates, visitors land on the new server with no interruption.
What about SiteGround's WordPress optimizer (SG Optimizer)?
SG Optimizer is a SiteGround-specific plugin that only works on SiteGround infrastructure. After migration, our team deactivates it and configures replacement caching and optimization that works on standard cPanel: server-level caching, free Cloudflare CDN integration, and our own WordPress performance tuning. Your site keeps loading fast, just on a different mechanism.
What if I have a WooCommerce store, custom code, or unusual server configuration on SiteGround?
The migration team handles these regularly. WooCommerce stores migrate intact with products, orders, customers, and Stripe or other payment integrations. Custom code, cron jobs, .htaccess rules, and PHP version settings transfer as part of the move. If your SiteGround setup includes anything unusual (custom Nginx rules in Site Tools, server-level redirects, weird PHP extension requirements), mention it in the migration request and the team will plan around it.
Do I need to change DNS or nameservers?
Yes. Once the migration is complete and you have tested the site on the temporary URL, you point your domain's nameservers (or A records, if you keep DNS at your registrar) at Ultra Web Hosting. The migration team provides exact values. Most DNS propagation finishes within a few hours, though it can take up to 48 hours in rare cases.
Can I transfer my domain away from SiteGround too?
Yes. Unlock your domain inside SiteGround Site Tools, grab the EPP authorization code, and include it with your migration request. A domain transfer adds a full year to your existing registration. This lets you manage hosting and domain registration from a single Ultra Web Hosting account instead of splitting them between providers.
Is the migration really free? What is the catch?
Migration is included at no cost with any annual or longer hosting plan for accounts under 1GB with fewer than 5 databases. Larger sites may have a small fee based on account size, and the team will let you know before starting work. Monthly billing plans have a one-time migration fee. The plan you sign up for is what you pay, and Ultra Web Hosting renewal pricing matches your signup price, so the introductory rate is the long-term rate.
What about my current SiteGround contract or annual plan?
SiteGround offers a 30-day money-back guarantee that applies to your initial term. If you are within that window, you can request a refund after migration. If you are past it, you can still move at any time and run out the remainder of your SiteGround term in parallel; your site keeps serving traffic from SiteGround the entire time we are working on the new server, so there is no rush from a downtime standpoint. The migration team can advise on timing if you want to minimize overlap.