How long does the migration from HostGator take?
Most HostGator migrations complete within 24 to 48 hours of submitting your account details. Larger sites or complex configurations (heavy databases, custom server settings, many email accounts) can take longer, but the migration team will give you a timeline when the work begins.
Will my website experience downtime during the migration?
No. Ultra Web Hosting performs the migration to a separate environment first, gives you a temporary URL to test, and only switches DNS when you confirm everything moved correctly. Your HostGator site keeps serving traffic the entire time. Once DNS propagates, visitors land on the new server with no interruption.
What about my email accounts on HostGator?
HostGator runs standard cPanel, so email accounts, passwords, and stored messages transfer automatically via direct cPanel-to-cPanel account transfer as part of the free migration. You will need to update your mail client incoming and outgoing server settings once the move is complete; the team provides the exact values.
Do I need to change DNS or nameservers?
Yes. Once the migration is complete and you have tested the site on the temporary URL, you point your domain's nameservers (or A records, if you keep DNS at your registrar) at Ultra Web Hosting. The migration team provides exact values. Most DNS propagation finishes within a few hours, though it can take up to 48 hours in rare cases.
What if I have a WooCommerce store, custom code, or unusual server configuration on HostGator?
The migration team handles these regularly. WooCommerce stores migrate intact with products, orders, customers, and Stripe or payment integrations. Custom code, cron jobs, .htaccess rules, and PHP version settings transfer as part of the move. If your HostGator setup includes anything unusual, mention it in the migration request and the team will plan around it.
Is the migration really free? What is the catch?
Migration is included at no cost with any annual or longer hosting plan for cPanel accounts under 1GB with fewer than 5 databases. Larger sites may have a small fee based on account size, and the team will let you know before starting work. Monthly billing plans have a migration fee. The plan you sign up for is what you pay, and Ultra Web Hosting renewal pricing matches your signup price.
What about my current HostGator contract or annual plan?
HostGator offers a 30-day money-back guarantee that applies to your initial term. If you are within that window, you can request a refund after migration. If you are past it, you can still move at any time and run out the remainder of your HostGator term in parallel. The migration team can advise on timing if you want to minimize overlap.
Why are HostGator sites often slow?
HostGator's shared hosting packs many accounts onto each server, and CPU, memory, and inode caps throttle accounts that go over their share. Combined with the loss of senior engineering after the 2012 EIG acquisition (now Newfold Digital), shared customers commonly report slow Time-to-First-Byte and occasional account suspensions during traffic spikes. Ultra Web Hosting uses CloudLinux to give every account guaranteed resources on owned, in-house hardware so a busy day for a neighbor does not affect your site.
Will my HostGator renewal price drop if I move to Ultra?
Almost certainly. HostGator's introductory rate jumps significantly at renewal, often three to four times the intro price after the first term. Ultra Web Hosting's renewal price matches your signup price. What you pay in year one is what you pay in year three. The Ultra Price Guarantee backs this in writing.
Is Ultra still independent like HostGator used to be?
Yes. Ultra Web Hosting has been independently owned and operated since 2002. We have not been acquired, rolled up, or rebranded under a hosting conglomerate. HostGator was acquired by EIG in 2012 (now part of Newfold Digital), which is when many longtime customers report that support quality and platform investment changed. With Ultra, the team running your server today is the same team that built the platform.